Privacy Policy
How darzplay Protects Your Data
At darzplay, your privacy is a priority we take seriously. This Privacy Policy explains exactly what personal information we collect from Bangladesh players, why we collect it, how it is used and stored, and the rights you hold over your own data. We encourage you to read this document in full before using our platform.
Privacy at a Glance
Your Data, Our Responsibility
The following cards summarise the six core principles that guide how darzplay handles personal data across every interaction on the platform. Full details for each principle are set out in the numbered sections below.
Minimal Data Collection
darzplay collects only the personal data that is strictly necessary to operate your account, process payments via bKash, Nagad, Rocket, or Upay, and comply with our internal verification obligations. We do not collect data beyond what is needed.
SSL Encryption
All data transmitted between your device and darzplay is protected by industry-standard SSL (Secure Socket Layer) encryption. Your personal details, login credentials, and payment information are never transmitted in plain text.
No Unauthorised Data Selling
darzplay does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared with service providers only where necessary to deliver the platform's features — and always under strict confidentiality obligations.
Your Rights Over Your Data
You have the right to request access to the personal data darzplay holds about you, to request corrections, and to request deletion of your data subject to legal retention requirements. Contact our support team at any time to exercise these rights.
Transparent Cookie Use
darzplay uses cookies to maintain your session, remember your preferences, and understand how players use the platform. Our Cookie Policy, set out in Section 4 below, explains exactly which cookies are used and what each one does.
Defined Retention Periods
Personal data is not held indefinitely. darzplay retains account data for as long as your account is active and for a defined period thereafter as required by our record-keeping obligations. Full retention periods are detailed in Section 6 of this Policy.
Section 1
Data We Collect
When you register an account on darzplay, use our services, or interact with our platform in any way, we may collect the following categories of personal data. We collect this information directly from you at the point of registration, through your ongoing use of the platform, and in some cases automatically via technical systems.
Registration and Identity Data
When you open a darzplay account, we collect the following information:
- Your full legal name, as it appears on your government-issued identification
- Your date of birth (to verify that you are 18 years of age or older)
- Your residential address in Bangladesh (city, district, and full postal address)
- Your email address and Bangladeshi mobile phone number
- Your chosen username and encrypted password (passwords are never stored in plain text)
Identity Verification (KYC) Data
Before processing your first withdrawal, or where we are required to verify your identity under our internal compliance procedures, we may collect:
- A copy of your Bangladesh National Identity Card (NID) or valid passport
- A recent utility bill or bank statement as proof of your residential address
- A selfie or photo submitted for facial verification purposes, where applicable
Financial and Transaction Data
To facilitate deposits and withdrawals via bKash, Nagad, Rocket, or Upay, darzplay records:
- Your mobile wallet number (registered in your name) used for transactions
- Deposit amounts, withdrawal amounts, and transaction reference numbers
- Transaction timestamps and payment method type
- Account balance history and bonus credit/debit records
darzplay does not store full payment card numbers or mobile banking PINs. Payment authentication is handled directly by the respective payment service provider (bKash, Nagad, Rocket, or Upay) through their own secure systems.
Technical and Usage Data
When you access darzplay, our servers automatically log certain technical information, including:
- Your IP address and approximate geographic location (country/city level)
- Browser type, browser version, and operating system
- Device type (desktop, mobile, tablet) and screen resolution
- Pages visited on darzplay, time spent on each page, and navigation paths
- Game sessions accessed, wager amounts placed, and game outcomes (for account integrity monitoring)
- Login timestamps and session duration
Communications Data
If you contact our support team via email or live chat, we retain records of those communications — including the content of your messages — to enable us to respond to your enquiry and to maintain an accurate history of any issues or disputes raised in connection with your darzplay account.
Section 2
How We Use Your Data
darzplay uses personal data collected from players for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the original reason for collection. The principal purposes for which we process your personal data are set out below.
Account Creation and Management
Your registration data is used to create and maintain your darzplay account, verify your identity and age, and ensure that only one account exists per individual player. This processing is necessary to perform the contract between darzplay and you as a registered player.
Payment Processing
Your financial and transaction data is used to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, or Upay), to maintain accurate account balance records, and to detect and investigate any anomalous or potentially fraudulent financial activity on your account.
Regulatory Compliance and KYC
Where required, darzplay processes identity and address verification documents (NID, passport, utility bill) to fulfil our Know Your Customer obligations and to satisfy our anti-money laundering (AML) monitoring requirements. This processing is carried out in the legitimate interest of maintaining a safe and compliant platform for all players.
Platform Security and Fraud Prevention
Technical and usage data — including IP address logs, login records, and game session data — is used to detect and prevent fraud, multi-accounting, bonus abuse, and other prohibited activities as defined in the darzplay Terms & Conditions. This processing is necessary to protect the integrity of the platform and the interests of all legitimate players.
Customer Support
Communications data is used to respond to your support enquiries, to resolve account disputes, and to improve the quality of our customer service. Support interactions are logged and may be reviewed for quality assurance purposes.
Platform Improvement and Analytics
Aggregated and anonymised usage data is used to understand how players navigate darzplay, which games are most popular among Bangladesh players, and where the platform experience can be improved. This analysis does not involve identifying individual players and is used solely to enhance the overall service.
Promotional Communications
With your explicit consent at the point of registration, darzplay may use your email address or mobile number to send you information about relevant promotions, bonuses, and seasonal offers — such as BPL cricket season specials, Eid promotions, and Pohela Boishakh offers. You may withdraw this consent at any time by contacting our support team or using the unsubscribe option included in any promotional communication.
Section 3
Data Sharing & Third Parties
darzplay does not sell, rent, or transfer your personal data to third parties for commercial or marketing purposes. However, to deliver the full range of platform services, we work with a limited number of trusted third-party service providers. In each case, data sharing is governed by strict confidentiality agreements and is limited to the minimum necessary for the service in question.
Payment Service Providers
To process deposits and withdrawals, darzplay shares relevant transaction data (such as your wallet number and transaction amount) with the payment service provider you select — bKash, Nagad, Rocket, or Upay. Each of these providers operates under its own privacy policy and is subject to the regulatory framework applicable to mobile financial services in Bangladesh. darzplay does not store your mobile banking PIN or authentication credentials.
Identity Verification Providers
Where necessary to fulfil KYC obligations, darzplay may share identity documents you submit (such as NID or passport copies) with vetted third-party identity verification service providers. These providers process your documents solely for the purpose of confirming your identity and age and are contractually prohibited from using your data for any other purpose.
Game Software Providers
The games available on darzplay are supplied by reputable third-party game studios, including providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive anonymised session data (such as game round IDs and wager outcomes) for the purpose of game integrity monitoring and technical support. They do not receive your full personal profile or payment details.
Analytics and Platform Technology
darzplay uses internal analytics tools and, where applicable, trusted third-party technology platforms to monitor site performance, detect security threats, and understand aggregate player behaviour. Any personal data processed by such tools is handled under data processing agreements that prohibit secondary use.
Legal and Regulatory Disclosure
darzplay may be required to disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where we are legally compelled to do so — for example, in response to a court order or a lawful investigation into financial crime. In such cases, darzplay will disclose only the minimum data required and, where permitted by law, will inform you that such a disclosure has been made.
Section 5
Data Security
darzplay implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, we are committed to maintaining robust, up-to-date protections across all systems that process player data.
Technical Measures
- SSL/TLS Encryption: All data in transit between your device and darzplay servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms that your connection to darzplay is encrypted.
- Password Hashing: Account passwords are stored using a strong one-way cryptographic hashing algorithm. darzplay staff cannot view your password in plain text under any circumstances.
- Access Controls: Access to production systems and databases that contain player data is restricted to authorised personnel only, using role-based access controls and multi-factor authentication.
- Intrusion Detection: darzplay employs automated intrusion detection and monitoring systems that alert our security team to suspicious activity in real time.
- Regular Security Audits: Our platform infrastructure is subject to periodic security reviews to identify and remediate vulnerabilities before they can be exploited.
Organisational Measures
- All darzplay staff with access to personal data are bound by confidentiality obligations.
- Data handling procedures are reviewed regularly and updated in line with best practices.
- Third-party service providers who process data on our behalf are vetted for their security practices before engagement and are required to maintain appropriate security standards contractually.
Your Responsibility
You play an important role in keeping your account secure. darzplay strongly recommends that you:
- Choose a strong, unique password for your darzplay account that you do not use on any other website or app.
- Never share your darzplay login credentials with another person.
- Log out of your account when using a shared or public device.
- Contact darzplay support immediately at support@darzplay (plain text — not a link) if you suspect unauthorised access to your account.
Section 6
Data Retention
darzplay retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our record-keeping obligations. The following table summarises the principal retention periods applied to each category of data.
| Data Category | Retention Period and Rationale | Basis |
|---|---|---|
| Account and Registration Data | Retained for the lifetime of your account, plus 5 years following account closure. This allows us to respond to retrospective disputes and comply with record-keeping requirements. | 5 yrs post-closure |
| KYC / Identity Documents | Retained for 5 years from the date of submission or from the date of account closure, whichever is later. Required for anti-money laundering compliance obligations. | 5 yrs |
| Financial Transaction Records | Retained for 7 years from the date of each transaction. This period reflects standard financial record-keeping best practice and enables investigation of historical financial disputes. | 7 yrs |
| Support Communications | Retained for 3 years from the date of the last interaction in a support thread, to enable ongoing dispute resolution and service quality review. | 3 yrs |
| Technical / Access Logs | Retained for 12 months from the date of generation. Used for security monitoring and fraud investigation during the period most relevant to any incident. | 12 months |
| Analytics Data (Anonymised) | Anonymised aggregate analytics data that cannot be linked back to any individual is retained indefinitely for platform improvement purposes. | Indefinite (anonymised) |
Data Deletion
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Secure deletion means that the data is rendered irrecoverable using methods appropriate to the type of storage medium involved. Where data is anonymised rather than deleted, the resulting dataset contains no information that could reasonably be used to identify you as an individual.
Deletion Requests
You may request deletion of your personal data at any time by contacting support@darzplay (plain text — not a link). Please note that darzplay may be unable to fulfil a deletion request in full where we are required to retain certain data by our legal obligations — for example, financial transaction records subject to the 7-year retention period described above. In such cases, we will inform you of the specific data we are required to retain and the legal basis for doing so.
Section 7
Your Privacy Rights
As a darzplay account holder, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at support@darzplay (plain text — not a link).
Right of Access
You have the right to request a copy of all personal data that darzplay holds about you. Upon receipt of a valid access request, we will provide you with a summary of your data in a readable format within a reasonable timeframe. We may ask you to verify your identity before processing an access request to ensure that data is not disclosed to an unauthorised party.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Account holders can update many basic details (such as email address and contact number) directly through their account settings. For changes to identity-critical information (such as full name or date of birth), you will be asked to provide supporting documentation.
Right to Erasure
Subject to our legal retention obligations (see Section 6), you have the right to request the deletion of your personal data. Where we are required to retain certain data by law, we will delete all data that we are not legally obliged to keep and inform you of what has been retained and why.
Right to Restrict Processing
In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to a particular use of your data — you may request that we restrict processing of your personal data while the matter is resolved. During a restriction period, we will continue to store your data but will not actively process it for the purposes you have objected to.
Right to Data Portability
Where technically feasible, you have the right to receive a copy of the personal data you have provided to darzplay in a structured, commonly used, machine-readable format. This right applies to data that you provided to us directly (such as registration information) and that we process on the basis of your consent or to perform a contract with you.
Right to Withdraw Consent
Where darzplay processes your personal data on the basis of your consent — for example, to send you promotional communications — you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing that took place before the withdrawal. To withdraw consent for marketing communications, contact our support team or use the unsubscribe option included in any promotional message.
Section 8
Contact Us
If you have any questions, concerns, or requests in relation to this Privacy Policy or the way darzplay handles your personal data, please contact our support team using the details below. We are available 24 hours a day, 7 days a week, to assist you in English.
Support Contact Details
Email: support@darzplay (plain text — not a clickable link)
Support Hours: 24 hours a day, 7 days a week
Response Language: English
Response Target: Within 24 hours (Bangladesh Standard Time, BST UTC+6)
Policy Updates
darzplay reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date displayed at the top of this page. Continued use of the darzplay platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Related Policies
This Privacy Policy should be read alongside the following documents, which together govern your use of darzplay:
- Terms & Conditions — the full contractual framework governing your darzplay account
- Responsible Gaming Policy — guidance on safe play, deposit limits, and self-exclusion options
- Frequently Asked Questions — answers to common questions about accounts, payments, and security
Ready to Play on darzplay?
Now that you understand how darzplay protects your personal data, explore our full range of cricket betting, live casino tables, and slots — all designed for Bangladesh players with fast bKash and Nagad payments.